MLB Shop Reviews

MLB Shop has an overall rating of 4.5 based on 34 reviews. Customer feedback on MLB Shop is mixed: MLB Shop reviewers highlight positive aspects like wide selection of merchandise, competitive pricing, fast shipping, which strongly appeal to baseball fans and collectors. However, MLB Shop is often criticized for its customer service issues, website navigation difficulties, sizing inconsistencies.

4.5/5.0

34 reviews

5 Stars

25

4 Stars

1

3 Stars

3

2 Stars

3

1 Star

0

All MLB Shop Reviews (34)
AshleyClinton_63
May 22, 2026
"Print and stitching held up really well"
I’ve used it a bit now and the print still looks great, and the stitching has held up better than I expected... no complaints so far.
james1996
May 19, 2026
"Stock info wasn’t accurate"
I placed my order thinking it was in stock, but then found out it had already sold out
michael1971
May 19, 2026
"Came just as expected"
Everything showed up right, the size, team, and name were all correct. Straightforward order and no problems at all
BillyRayburn
May 12, 2026
"Easy return and a little win"
I had to return a jersey, and it was painless. The return label was easy to print, and my refund came through faster than I expected. Felt like a small win not having to chase anything down.
michael1997
May 09, 2026
"Damaged hoodie was sorted out quickly"
My hoodie showed up damaged, but they sent a replacement really fast and didn’t make it a hassle. Based on this one experience, I’d say they’re good about fixing problems when something goes wrong.
SeanPerlman_57
May 05, 2026
"I got my order confirmation almost right..."
I got my order confirmation almost right away, and it was really easy to follow. It had the items, price, and shipping info all in one place, so I wasn’t left guessing. unclear order emails are such an avoidable hassle, so I appreciated how straightforward this one was.
Franklin_smith04
April 29, 2026
"Backorders were a real headache"
I ordered a preorder item and the expected date just kept getting pushed back with almost no updates. Then, after I had already paid, another item suddenly went on backorder too. Like, give me a break. Customer service was polite enough, but they didn’t really give me any useful answers or fix anything. It wasn’t the absolute worst experience, but it was definitely frustrating.
BARNES
April 20, 2026
"Canceling Was Such a Hassle"
I tried to cancel my order, but somehow I still ended up getting charged anyway. Frustrating, honestly.
heather_Gene81
April 18, 2026
"Shipping felt a little pricey to me"
I liked the product overall and thought the quality was good. The only thing is, in my opinion, the shipping cost felt a bit higher than I expected.
Kathryn_whitaker95
April 17, 2026
"Pretty good deal on MLB stuff"
I grabbed a hoodie and a hat when they had some sale going on, and the price was better than I thought it would be. I don’t remember what the discount was exactly, but it felt like a solid deal for official MLB gear. Shipping was fine too, nothing crazy. I’d probably look here first next time I need something.
CoyShort
April 17, 2026
"Good support, but slower than I expected"
I had to reach out to customer service about my order, and to be fair, they did get back to me and fixed the problem. I was just expecting a quicker response, so waiting a couple of days felt a bit frustrating. In the end, everything was sorted out, but faster replies would have made the experience a lot better.
hello_heather604
April 13, 2026
"I ordered a custom jersey from..."
I ordered a custom jersey from mlbshop.com and I’ll admit I was a little nervous about the name and number coming out right. I kept double-checking what I typed, then finally just had to trust my instinct and place the order.

When it arrived, everything was exactly how I entered it. No weird spacing, no wrong letters, and the stitching looked really clean. It took a little while to get here, but that part was expected. I’m really happy with how it turned out.
RicardoBowers
April 11, 2026
"Super easy exchange, honestly a relief"
I accidentally ordered the wrong size jersey and was kind of annoyed at myself, but the exchange ended up being so easy that it really took the stress out of it. Support got back to me quickly, and the replacement showed up faster than I expected. It just felt nice not having to chase anyone down or deal with a bunch of hassle. Happy with the whole experience
hello_marion742
March 17, 2026
"I was expecting the refund to take a..."
I was expecting the refund to take a while, but it came back quickly. No annoying back-and-forth or anything, which was nice. I almost forgot I was even waiting on it, and then it was just there. Super easy overall...
doris.Conly
March 05, 2026
"Order got here right on time"
I ordered a jersey and, it showed up exactly when they said it would. The tracking was easy to follow too, so I wasn’t really wondering where it was. No issues at all with the delivery.
katherine1983
March 03, 2026
"Way More Team Gear Than Other Shops"
I like shopping on MLB Shop because they have a ton of options for my team. Compared to other sports stores I’ve checked out, the selection here feels way better, jerseys, hats, hoodies, and even random stuff I didn’t know I wanted. It’s nice being able to browse and actually find something that fits my style instead of settling for whatever’s available.
Dewayne-kingsbury
February 17, 2026
"Solid spot for MLB gear"
I ordered a hoodie and a cap from mlbshop.com it went better than I expected. Shipping showed up quicker than I thought it would, the sizing was right, and both items looked just like the pictures. I’m usually a little wary with online shops because if something goes wrong, customer service can be a pain to deal with, but luckily I didn’t have to contact them at all. Overall, no complaints and I’d probably order from them again.
kelly_Isaacs00
February 10, 2026
"Honestly, better updates than I expected"
At first I was kind of bracing myself for the usual silence, but nope, they actually kept me updated the whole time. I went from mildly irritated to impressed real quick.
AnnaNewton
February 10, 2026
"Customer service helped me out really..."
Customer service helped me out really quickly (which I definitely appreciated). The whole thing was easy and way less stressful than I expected
JohnSagon_55
February 09, 2026
"Return fee felt fair"
I had to send this jersey back, and the return shipping fee wasn’t too bad. Printing the label was easy enough too, so that whole part didn’t really turn into a hassle. Got it taken care of without much headache, so I’m giving it 5 stars.

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1. why are nationals games in atlanta blacked out on tv when i'm not in dc? 2. why do i pay $118 a year and still have to listen to commercials?

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